sequoia-dash

1. Introduction

This privacy policy explains how sequoia-dash collects, uses, stores, and protects your personal information when you use our website, enrol in our courses, or interact with our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy complies with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information You Provide

When you enrol in our courses or contact us, we may collect:

Your full name
Email address
Age or age range (for age-appropriate course placement)
Learning objectives and financial goals (optional, for course customisation)
Payment information (processed securely through third-party payment processors)

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We use your personal information for the following purposes:

To process your course enrolments and manage your participation
To communicate with you about your courses, including sending schedules, materials, and updates
To respond to your enquiries and provide customer support
To improve our courses and services based on feedback and usage patterns
To send you relevant information about new courses or educational resources (only if you've opted in)
To comply with legal obligations and resolve disputes

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: Processing is necessary to fulfil our contract with you when you enrol in a course
Legitimate interests: To improve our services, ensure security, and communicate relevant educational opportunities
Consent: Where you have explicitly agreed to receive marketing communications
Legal obligation: Where required by law for record-keeping or regulatory purposes

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

Service providers: Third-party companies that help us deliver our services, such as payment processors, email platforms, and cloud storage providers. These providers are contractually obligated to protect your data.
Legal authorities: When required by law, court order, or to protect our legal rights
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

Course enrolment records: Retained for 7 years for educational record-keeping and legal purposes
Marketing consent records: Retained until you withdraw consent
Website analytics data: Retained for 26 months

7. Your Rights

Under UK data protection law, you have the following rights:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request that we limit how we use your data
Right to data portability: Request a copy of your data in a machine-readable format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls limiting who can view personal data
Staff training on data protection principles

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

10. Children's Privacy

While we offer courses for children, our website and enrolment process are designed for use by adults. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact and Complaints

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: 15 King Street, Manchester, M2 6AH, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Website: ico.org.uk
Helpline: 0303 123 1113

Privacy Policy